Dominik works as a product manager in one of several product teams at claimsforce. He says there is no such thing as a typical working day - he explains what that means in this interview.



1. how would you describe claimsforce in one sentence?

A young, international team that loves to solve problems pragmatically.

 

2. what is your role in it?

Product Manager in the "Disposition" team

 

3. what is your typical working day like?

There is no such thing as a typical working day. But it is always the same in one respect: it begins with the Daily Stand-Up. Here the whole team discusses the status of open issues, blockers and critical things that need to be solved. This way we start the day with a plan.

Generally, I work closely with our UI/UX designer Maria and do discovery with our users, i.e. we conduct interviews etc.

Of course, this also includes internal coordination, such as the exchange between Product and Customer Success or Sales. We also get a lot of feedback from our users and potential customers. We then prioritise this feedback and incorporate it into our product roadmap.

Then, of course, I'm always available for questions from the team - whether it's about the next steps in discovery or checking the feasibility of a new function with our developers or about product delivery.

 4. What tools do you often use in your daily work?

  • Slack (internal communication)
  • Miro (collection of ideas and conceptualisation/collaboration with colleagues)
  • Trello (Overview of the Feature Delivery Pipeline)
  • Mixpanel (clarification of the most common question: Is the feature used at all?)

 

5. how is your team structured here at claimsforce?

We work in cross-functional teams. This means that the following roles are represented:

  • Developer (Frontend/Backend)
  • UI/UX designer
  • UX Researcher
  • Data Scientist
  • Product Manager

 

6. How is your cooperation organised?

We are currently quite flexible, the collaboration can be remote or on-site in the office. I work closely with our designer and we challenge ideas and also bring in our developers during the discovery phase to discuss feasibility and technical risks of the ideas.


We have flat hierarchies and therefore decision-making processes are lean and fast. It sometimes takes only a few days from the idea to its implementation in live operation.

 

7. What project are you working on at the moment?

Further development of the disposition engine - in short, it is about finding the appropriate claims adjuster for a specific loss event (either through automation or manually).

 

8. what was your career like so far, including studies/training and previous jobs?

I studied economics at the University of Hamburg and during my studies I already worked as a student trainee at claimsforce.
After finishing my studies, I joined claimsforce full-time. Initially, I worked in the Business Development department, but I had always been active in the "disposition domain". Thanks to the knowledge I had acquired in this area, it made sense for me to join the product unit of claimsforce as a product manager.

9. what are the skills you should have for your job?

  • Team spirit. For me, the most important thing is to create a common orientation with the team. Because in a product team, no one gets ahead as a lone fighter.
  • Multitasking capability. Many topics can run in parallel, depending on the size of the team and the developer capacities. It can happen that within a very short time, the mind has to jump to another topic.
  • Focus. As a product manager, countless topics are brought to you. Then you have to be able to recognise which topics bring claimsforce forward in its vision.
  • Always one step ahead. You need vision to always look one step ahead - so that you can both develop a sustainable product and give guidance to the team.

10. what makes working at claimsforce special for you?

The mixture of an exciting product, in an area with a lot of optimisation/digitisation potential, paired with an international team. At claimsforce, the most complex problems are solved every day by clever minds. The effects of the work can often be seen immediately.