The claimsforce Disposition Module makes it easy to assign claims to suitable adjusters. Using data support, claimsforce software enables automatic disposition of most claims.
With the Adjuster Module, both internal and external adjusters can carry out their tasks and complete the claims-handling process. This includes calculation, reporting, and more. The software enables perfect communication between all parties involved in the claims process – i.e. policyholders, third party administrators, clerks, and other parties.
Automated processes reduce time spent filling out forms, searching for information and correcting errors. The Report Builder automatically updates claim reports when new information is added.
The claimsforce Agent Module makes the claims process faster and easier. The intuitive interface uses specific questionnaires that guide agents through claims processing in a targeted manner. Claims can be recorded conveniently and remotely with a tablet at the customer's premises or with a computer in the office. Thanks to the structured data, automated calculation is possible directly in the system. This enables fast payment, which makes policyholders happy, and maximum transparency and control for insurers.
A lot of data accumulates during claims processing. With the claimsforce Analytics Module, companies always have the best overview of current cases and other information – such as NPS values, number of active and inactive claims, adjuster locations and performance levels, claims reserves and more.
Hypothesis-based adjustments improve decision-making and inspire journeys to more company success.
Policyholders are more satisfied when they stay informed and know that their claim is being processed. When a claim is created, assigned and assessed, the claimsforce Status Tracker automatically updates and informs the policyholder of the status.
Badges inform the policyholder who is handling their claim, who to contact if they have any questions, and when their appointment(s) will take place.